Refund policy

Return & Exchange Policy – Kanchan Textiles

At Kanchan Textiles, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 7-day return and exchange policy from the date of delivery.

---

Eligibility for Return or Exchange

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused, unworn, and in original condition

• Original tags and packaging must be intact

• A valid receipt or proof of purchase is required

---

How to Start a Return

To initiate a return or exchange, please contact us at:

📧 kanidar.shawls@gmail.com
📞 9877794197

Return Address:
Gokul Road, Ludhiana Trunk Bazar Mochpura,
Gokul Road, 141008,
Ludhiana, Punjab, India

Once your request is approved, you will receive:

• A return shipping label (if applicable)

• Detailed instructions on how to send your item back

❗ Items sent without prior approval will not be accepted.

---

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. Contact us right away if:

• The item is damaged or defective

• You received an incorrect product

We will review the issue and arrange a replacement or refund as quickly as possible.

---

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customized or personalized products

• Gift cards

• Items marked as final sale

• Used or damaged products

• Items returned without original tags or packaging

---

Exchanges

To exchange an item:

1. Request a return approval

2. Send the item back once approved

3. Place a new order for the desired product

---

Refunds

Once we receive and inspect your returned item:

• You will be notified of approval or rejection

• Approved refunds are processed within 7–10 business days

• The refund will be credited to your original payment method

If you experience any delay, please contact us at kanidar.shawls@gmail.com.